POLICIES

It is Serenity Holistic Touch’s intention to provide clients with professional and therapeutic holistic services. The following policies and procedures serve as a guide for first-time and regular clients.

At Serenity Holistic Touch, Lisa understands that unanticipated events occur in everyone’s life. Unforeseen events such as last-minute meetings, traffic considerations, and project deadlines, are just a few reasons why one might consider canceling your appointment.

In Lisa’s commitment to providing a unique and outstanding relaxation experience to all of her clients and out of consideration for her time, Serenity Holistic Touch has adopted the following policies:

Check-in:
Serenity Holistic Touch asks that you please arrive 10-15 minutes prior to your appointment time. Lisa will do her best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. The full price of scheduled services will apply, so please plan accordingly.

Payment:
Payment for a session is due at the beginning of the appointment. Acceptable payment options for Serenity Holistic Touch services are cash, check and credits cards including Visa, Master Card, Discover, and American Express.

Packages must be paid for in advance and in full, prior to services being given in order to receive a package discount.

REFUNDS:
We do not offer refunds on services, sound baths, and gift certificates. ALL SALES ARE FINAL.

Cancellation Policies and Fees:
Your session is reserved especially for you. Lisa values your business and asks that you respect Serenity Holistic Touch’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Missed sessions with 24 business hours notice, may be made up within 14 days. (Business hours are defined as Tuesday through Saturday, 9am-5pm)

Any cancellations with less than 24 hours of notice are subject to a cancelation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. All clients must keep a credit/debit card on file with Serenity Holistic Touch LLC for purpose of charging the cancellation fee in the event of a cancellation without 24 business hours notice.

Serenity Holistic Touch recognizes the time of our clients and her as valuable and has implemented this policy for this reason. When you miss an appointment with us, we not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time.

When you schedule your appointment with us, you are agreeing to these policies.

Cell Phones:
Serenity Holistic Touch kindly asks that you turn your cell phones and pagers to vibrate upon arrival and to remember to speak in your very soft voice once you enter the office space. Please inform Lisa should you need to make a phone call so that you may do so without disturbing other guests. Cell phone use may affect the length of your session.

Prices and Services:
Prices and services are subject to change without notice. Serenity Holistic Touch will do its best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when scheduling your appointment.

Gift Certificate Policy:
Gift Certificates are available in any amount and may be purchased from Serenity Holistic Touch by calling or texting 520-226-5953 or emailing Lisa Westrick at lisa@serenityholistictouch.com.
Out of town? Too busy? No problem. Serenity Holistic Touch will mail your gift certificate to you. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.

Personal Belongings:
Please leave all jewelry and valuable items at home. Serenity Holistic Touch is not responsible for lost or misplaced items.

Lisa pledges to offer you my best skills, experience, talents, focus, and resources as your Reiki and Sound Practitioner. Your online scheduled appointment indicates full understanding with the agreements and policies outlined within. Lisa is honored that you have selected her as your energy work provider and she feels blessed to be invited to support you on this part of your life’s unfolding!

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Hours      

Schedule your appointment online during these hours:

Tuesday 12- 6 pm
Wednesday 10 am - 5 pm
Thursday 10 am- 4 pm

Friday 9 am - 6 pm

Saturday 9 am - 3 pm
*Same day appointments are available

 

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Serenity Holistic Touch, LLC
3101 N Swan Road
Tucson AZ 85712

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